Terms of Service

Last Updated: August 18, 2026

These Terms of Service ("Terms") govern your access to and use of the software, platform, features, and related services provided by IT Cloud & On-Prem Solutions LLC, which operates LegaciLink.

Please read these Terms carefully. By purchasing a subscription, creating an account, submitting payment, accessing the platform, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.

1. Parties

LegaciLink is a service of IT Cloud & On-Prem Solutions LLC, a limited liability company organized under the laws of the State of Georgia.

In these Terms, "LegaciLink," "we," "us," and "our" refer to IT Cloud & On-Prem Solutions LLC; "you," "your," and "Client" refer to the individual or business agreeing to these Terms; "Services" means the LegaciLink software platform, functionality, subscriptions, and related services made available to you; and "Account" means the business account established for you within the LegaciLink environment.

LegaciLink may be contacted at:

Email: [email protected]

The Services are intended for business use. You must be at least 18 years old and legally capable of entering into a binding agreement.

If you accept these Terms on behalf of a business or other entity, you represent that you have authority to bind that entity.

2. Description of Services

LegaciLink provides subscription-based software and related services designed to help businesses manage customer relationships, communications, marketing, scheduling, workflows, automation, artificial intelligence functionality, and other business operations.

The specific features, functionality, subscription fees, usage allowances, and other services included with your subscription are those identified on the applicable LegaciLink website, checkout page, order form, proposal, or other purchase documentation at the time of purchase.

The LegaciLink platform is built on software infrastructure provided by HighLevel, Inc. Certain Services also rely on third-party communications providers, artificial intelligence providers, payment processors, integrations, and other technology.

LegaciLink configures, maintains, and supports your LegaciLink environment, but does not own or control the underlying platform or other third-party infrastructure. HighLevel and other third-party providers may change functionality, pricing, technical requirements, policies, or availability from time to time, and those changes are outside LegaciLink's control.

We may modify, enhance, replace, or discontinue individual features as the Services evolve, subject to these Terms and applicable law.

3. Acceptance and Modification

By purchasing or using the Services, you agree to these Terms and our Privacy Policy.

If you are agreeing on behalf of a business or other entity, you represent that you have authority to bind that entity.

We may modify these Terms from time to time to reflect changes to our Services, providers, operations, business practices, or legal requirements.

For material changes affecting active Clients, we will provide reasonable advance notice by email, account notification, or another appropriate method.

Continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms.

If you do not agree to a material modification, you may cancel your subscription before the modification takes effect.

4. Client Account and Responsibilities

You are responsible for providing accurate account, business, and billing information; maintaining the confidentiality of your login credentials; controlling access granted to employees, contractors, virtual assistants, or other users; all activity occurring under your Account by persons to whom you grant access; maintaining appropriate security practices; configuring and operating your Account appropriately; testing workflows, automations, integrations, forms, calendars, campaigns, and other systems before relying on them; reviewing business information, communications, and settings for accuracy; maintaining connected third-party accounts, credentials, and integrations; and ensuring that your use of the Services complies with applicable law.

You must notify us promptly if you believe your Account has been accessed without authorization.

Changes Made Within Your Account

You are responsible for changes made to your Account by you or anyone to whom you provide access.

A malfunction resulting from a changed setting, deleted component, disconnected integration, expired credential, modified workflow, or other Client-controlled change does not constitute a defect in the LegaciLink platform.

You are responsible for testing material changes before relying on them in your business.

5. Account Ownership

The Account Holder is the business for which the Account was established and through which its customers, data, and operations are administered.

Payment of an invoice does not by itself establish ownership of an Account.

Where a marketing consultant, business partner, employee, contractor, or other person establishes or pays for an Account on behalf of a business, that action does not automatically transfer ownership of the Account, customer data, domains, or other business assets to that person.

In the event of a dispute regarding ownership or control of an Account, we may request documentation reasonably necessary to determine the appropriate Account Holder.

LegaciLink does not adjudicate underlying partnership, employment, ownership, or business disputes.

While an ownership dispute remains unresolved, we may restrict transfers, administrative changes, or access where reasonably necessary to protect the Account and its data.

6. Administrative Access

LegaciLink retains administrative access to Accounts hosted within the LegaciLink environment for the duration of the relationship.

Administrative access may be used to provision Accounts, provide onboarding and support, diagnose and resolve technical issues, maintain the LegaciLink environment, deploy updates, assist with requested services, investigate suspected misuse, monitor security or compliance issues, and protect the integrity of the platform.

Information accessed while providing these services is governed by our Privacy Policy and applicable confidentiality obligations.

Administrative access necessary to provide and secure the Services is a condition of service. You agree not to intentionally revoke, restrict, or obstruct such access while your Account remains hosted within the LegaciLink environment.

7. Scope of Subscription Services

Your subscription provides access to the Services, functionality, resources, and support associated with the subscription you purchased.

Unless otherwise expressly agreed in writing, LegaciLink subscriptions are self-managed.

You are responsible for configuring, operating, testing, and maintaining your own business processes within the platform. Depending on how you use the Services, this may include workflows and automations, pipelines, calendars, campaigns, forms, funnels and webpages, contact imports, integrations, email and text content, AI agent configuration, business information, and other Client-controlled settings.

A subscription does not include unlimited done-for-you configuration, custom development, content creation, marketing strategy, database management, ongoing management of your systems, or other professional services unless expressly stated in writing.

8. Custom Project Services

From time to time, LegaciLink may, in its discretion, agree to provide separately negotiated custom or professional services for a particular Client ("Custom Project Services").

Custom Project Services are not included with a standard subscription unless expressly stated in writing.

Any Custom Project Services accepted by LegaciLink will be governed by a separate written proposal, statement of work, contract, or other agreement that may establish scope and deliverables, fees and payment terms, timeline, Client responsibilities, revision terms, ownership rights, acceptance requirements, and other project-specific conditions.

If there is a conflict between these Terms and a separate written agreement governing Custom Project Services, the separate agreement controls with respect to that project.

Client Cooperation

Project timelines depend on the Client providing requested information, content, materials, credentials, access, approvals, and decisions in a timely manner.

Client-caused delays may extend delivery timelines and do not create an entitlement to a refund.

Work requested outside the agreed scope may require a separate quote, change order, or written agreement.

Handoff

Following completion and handoff of Custom Project Services, the Client becomes responsible for ongoing operation, monitoring, testing, and subsequent modification of the delivered systems unless otherwise expressly stated in the applicable written agreement.

9. Onboarding, Training, and Support

The onboarding, training materials, documentation, and support included with your subscription are those described at the time of purchase or otherwise provided by LegaciLink.

Standard subscription support is intended to assist with platform functionality, technical issues, account access, questions regarding how to use available features, and diagnosis of apparent platform issues.

Unless otherwise expressly included, support does not include building workflows or systems on your behalf, creating campaigns, writing marketing content, managing your database, providing marketing strategy, managing third-party platforms, ongoing custom development, rebuilding systems modified by you or your personnel, or unlimited individual training.

Support may explain how to perform a task. A request for LegaciLink to perform substantial work within your Account may require a separate agreement or fee.

10. Fees and Billing

Subscription Fees

Subscription fees are billed in advance at the price disclosed and accepted when you purchase the applicable subscription.

Unless otherwise stated at purchase, subscriptions renew automatically on a recurring basis using the payment method on file.

You authorize LegaciLink and its payment processor to charge applicable recurring subscription fees until your subscription is cancelled.

Custom Project Fees

Fees for Custom Project Services are governed by the applicable written agreement.

Taxes

Quoted fees do not include applicable taxes unless expressly stated otherwise. Taxes may be added where LegaciLink is legally required to collect them.

Failed Payments

If a payment fails, we may attempt to process the payment again and contact you regarding the outstanding balance.

If payment remains unpaid, we may restrict or suspend access to some or all Services.

Accounts remaining materially delinquent may be terminated.

Suspension or termination does not eliminate amounts properly owed before the effective date of suspension or termination.

Billing Questions

Billing inquiries should be submitted promptly to:

[email protected]

11. Usage-Based Charges

Certain functionality may generate charges in addition to your recurring subscription fee.

Depending on the Services used, usage charges may include telephone numbers, voice call minutes, SMS or MMS messages, email transmissions, email verification, artificial intelligence usage, AI voice usage, premium integrations, and other metered third-party services.

Applicable rates may be displayed within your Account, pricing materials, checkout documentation, or other LegaciLink materials.

Usage charges vary according to actual consumption and may change when underlying providers change their rates.

You are responsible for usage generated through your Account, including usage generated by employees, contractors, or other persons to whom you grant access.

Prepaid Balances

Where a prepaid usage balance or wallet is used, you are responsible for maintaining sufficient funds and reviewing any automatic replenishment settings.

Telephone Numbers

Telephone numbers made available through the Services are generally provisioned or leased through third-party communications providers.

If your Account is cancelled, suspended, or closed, telephone numbers may eventually be released by the underlying provider.

If retention or transfer of a particular telephone number is important to your business, you must contact LegaciLink before cancellation or Account closure to discuss available options.

LegaciLink cannot guarantee recovery of a number after it has been released by the applicable provider.

12. Price and Service Changes

We may modify subscription pricing upon reasonable advance notice to affected Clients.

If you do not wish to continue under revised pricing, you may cancel before the revised price takes effect.

Third-party providers may independently modify usage rates, functionality, policies, technical requirements, or availability.

LegaciLink may modify, enhance, replace, discontinue, or reorganize individual features as the Services evolve.

Where reasonably practicable, we will provide notice of changes that materially affect the fundamental functionality of an active subscription.

13. Communications Compliance and Acceptable Use

LegaciLink SMS Messaging Program

This subsection describes text messages sent by LegaciLink, a service of IT Cloud & On-Prem Solutions LLC. Messages sent by LegaciLink Clients to their own customers and contacts are governed by the remainder of this Section.

By providing your mobile telephone number and consenting to receive text messages from LegaciLink, you agree to receive SMS and MMS messages from us. Depending on your request and consent, these may include account and service notices, appointment and consultation reminders, onboarding and support communications, billing and payment notices, requested information, and promotional or marketing messages where you have separately elected to receive them.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

Message frequency varies. Message and data rates may apply.

Reply STOP to any message to unsubscribe. Reply HELP for assistance, or contact [email protected].

Carriers are not liable for delayed or undelivered messages. Delivery, delivery speed, and inbox or handset placement are subject to carrier and provider conditions outside our control.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile telephone numbers, text messaging opt-in records, and consent information are not sold. Communications providers may process this information solely as necessary to transmit or support messages on our behalf.

Additional detail on how we collect, use, and protect mobile information is described in the LegaciLink Privacy Policy.

Client Communications

You determine the recipients, content, purpose, and timing of communications sent through your Account and are responsible for their legality.

You agree to comply with applicable laws and regulations governing email, telephone calls, automated communications, and text messaging, including, where applicable, the Telephone Consumer Protection Act, the CAN-SPAM Act, Do Not Call requirements, applicable state telemarketing laws, applicable call-recording and consent laws, and applicable privacy laws.

You are responsible for obtaining legally sufficient consent where required, maintaining evidence of consent where appropriate, using lawfully obtained contact information, providing required disclosures, maintaining accurate sender information, and honoring opt-out requests promptly.

Carrier and Messaging Registration

Business messaging may require registration, verification, or approval by communications providers, carriers, or industry registration programs.

LegaciLink may provide tools or reasonable assistance with registration processes, but approval decisions, processing times, filtering, and delivery are controlled by third parties.

LegaciLink does not guarantee registration approval, approval timing, message delivery, carrier acceptance, delivery speed, email inbox placement, or communication deliverability.

Prohibited Use

You may not use the Services for unlawful, fraudulent, deceptive, or abusive activity; to harass, threaten, or unlawfully discriminate; to send communications without legally required consent; to deceptively impersonate another person; to distribute malware or malicious code; to infringe another person's intellectual property rights; to circumvent carrier, platform, or provider compliance controls; or for activities prohibited by applicable third-party acceptable-use policies.

Certain industries, content categories, and messaging use cases may be restricted or prohibited by underlying providers or communications carriers.

Such restrictions may change over time and apply to your use of the Services whether or not individually listed in these Terms.

Violation of applicable laws or provider requirements may result in messaging restrictions, carrier rejection, suspension, or termination.

14. Your Data and Appropriate Use of the Services

You decide what information you collect, store, and process using the Services, and you are responsible for determining whether the Services are appropriate for that information.

Some categories of information carry specialized legal, contractual, or security requirements. Where your business handles information of that kind, you are responsible for determining which requirements apply to your business, using functionality designed for that purpose (including integrated payment processing, secure forms, and appropriate document handling) rather than free-text areas such as notes, tags, custom fields, chat messages, or conversation threads, configuring user permissions and access appropriately within your Account, and maintaining any additional safeguards your industry or your own agreements require.

Payment information should be collected and processed through an integrated payment-processing function rather than entered manually into CRM fields, notes, or messages.

Regulated Health Information

A standard LegaciLink subscription is not provisioned as a HIPAA-compliant environment, and LegaciLink does not enter into Business Associate Agreements by default.

If your business creates, receives, maintains, or transmits protected health information subject to HIPAA, contact LegaciLink before doing so.

15. Artificial Intelligence Features

This Section applies whenever you use artificial intelligence functionality available through the Services.

You acknowledge that artificial intelligence systems may produce output that is inaccurate, incomplete, unexpected, outdated, or inappropriate for a particular situation.

You are responsible for appropriate review and monitoring of AI functionality used within your business.

Client Responsibility

You are responsible for information provided to AI systems, the instructions and prompts used to configure them, business policies communicated through them, monitoring AI conversations, reviewing material AI-generated output, correcting inaccurate business information, and ensuring that your use of AI complies with applicable law.

LegaciLink is not responsible for inaccurate statements resulting from incorrect, outdated, or incomplete information supplied by you.

AI Disclosure and Impersonation

You may not intentionally configure an AI system to deceptively impersonate a specific natural person.

Where an automated-assistant disclosure is provided or legally required, you agree not to intentionally disable or circumvent that disclosure.

Calls, Recording, and Transcription

AI voice functionality may involve telephone calls, recording, transcription, or automated processing.

Requirements governing consent to calls, call recording, transcription, and automated communications vary by jurisdiction.

You are responsible for determining and satisfying the requirements applicable to your business and the jurisdictions in which you operate.

Restricted AI Uses

You may not intentionally use AI functionality to deceptively impersonate a specific natural person, engage in fraudulent or deceptive practices, circumvent legally required consent, make unlawful employment, housing, credit, or eligibility decisions, provide regulated professional advice without appropriate qualified oversight, or conduct activity prohibited by applicable law or provider policies.

16. Intellectual Property

Client Property

You retain ownership of your content, customer and contact data, logos and trademarks, images and videos, documents, and other materials you provide.

You grant LegaciLink a limited right to use and process these materials as reasonably necessary to provide the Services, comply with your instructions, protect the platform, or satisfy applicable law.

LegaciLink Property

LegaciLink retains ownership of its templates, snapshot configurations, prebuilt automations, workflow frameworks, training materials, documentation, methods and processes, reusable components, platform configurations, branding, and other intellectual property developed independently of a particular Client.

Installing, configuring, or customizing a reusable LegaciLink component within your Account does not transfer ownership of that underlying component.

License

You receive a limited, non-exclusive, non-transferable license to use LegaciLink proprietary components made available within your Account for your own internal business operations.

You may not resell or sublicense them, distribute them outside your business, copy or redistribute LegaciLink training materials, transfer reusable LegaciLink systems to another business without permission, or use LegaciLink proprietary materials to create or assist a directly competing software or service offering.

Custom Project Deliverables

Ownership of deliverables created under Custom Project Services will be governed by the applicable written agreement.

Unless otherwise stated in that agreement, Client-specific materials created specifically for and paid for by the Client may be transferred to the Client upon payment in full.

LegaciLink retains ownership of preexisting templates, frameworks, methods, know-how, systems, and reusable components incorporated into those deliverables.

Publicity

LegaciLink will not use your business name, logo, testimonial, or identifiable engagement as a public endorsement without your permission or another lawful basis to do so.

17. Cancellation, Refunds, Account Transfer, and Termination

Cancellation

You may cancel your subscription at any time by submitting a cancellation request to:

[email protected]

Unless otherwise stated at purchase, cancellation becomes effective at the end of the billing period already paid for.

No additional recurring subscription fee will be charged after cancellation becomes effective.

Subscription Fees

Subscription fees are generally non-refundable once a billing period has begun.

Fees are not ordinarily prorated when an Account is cancelled during a billing period, and access may continue through the end of the period already paid for.

Custom Project Services

Cancellation, refunds, deposits, and payment obligations relating to Custom Project Services are governed by the applicable written agreement.

Usage Charges

Charges for telephone calls, messages, email transmissions, AI usage, and other services already consumed are non-refundable except where required by law or resulting from an acknowledged billing error.

Exceptional Refund Requests

If you believe exceptional circumstances warrant a refund, you may submit a written request to:

[email protected]

Any discretionary refund does not create an entitlement to future refunds or establish a general refund policy.

Account Transfer and Offboarding

Accounts are hosted within the LegaciLink environment and are not generally transferable. LegaciLink is under no obligation to release or transfer an Account.

As a limited exception, LegaciLink will consider a written request to transfer your Account where the receiving account is an agency account owned and controlled by you or your business, including a direct agency account with HighLevel, Inc. or your own white-label agency account. LegaciLink may request documentation reasonably necessary to confirm ownership of the receiving account, and approval remains at LegaciLink's discretion.

Transfer is not available where the receiving account is operated by a third-party agency, reseller, white-label provider, or other software provider that you do not own. This applies regardless of whether that provider requests the transfer on your behalf.

Transfer requires the destination agency's account information and is subject to the platform requirements in effect at the time of the request. Transfer requests should be submitted before cancellation or Account closure, while the Account remains active.

LegaciLink may decline or delay a transfer where fees remain outstanding, an ownership dispute is unresolved, or the request would violate these Terms.

Following transfer, telephone numbers, messaging registrations and carrier approvals, integrations, connected third-party accounts, and certain platform-level settings may require re-provisioning, re-registration, or reconnection by the receiving agency. LegaciLink does not guarantee that every configuration, registration, or third-party asset will carry over.

Where you do not transfer the Account, LegaciLink will, upon request and where technically available, cooperate with reasonable offboarding requests, including export of your contact data as described below and disconnection of domains, integrations, and third-party accounts that belong to you.

Data Export

Upon request made within 30 days following cancellation, and where technically available, LegaciLink will provide or facilitate access to a standard export of Client contact data.

Additional retention and deletion practices are described in our Privacy Policy.

Snapshot Release

Where you do not transfer the Account but wish to retain the LegaciLink build, LegaciLink will, upon request and where technically available, release the LegaciLink snapshot associated with your Account so that you may continue operating your own systems.

Snapshot release is subject to the same ownership condition described above. The receiving account must be an agency account owned and controlled by you or your business, and release is not available where the snapshot would be placed into an environment operated by a third-party agency, reseller, or provider that you do not own, or from which it could be redistributed to other businesses.

A released snapshot remains LegaciLink intellectual property and is provided under the limited license described in these Terms. You may use it to operate your own business. You may not resell it, sublicense it, distribute it, share it with another agency or provider, load it into an account you do not own, or use it to create or assist a competing product or service offering.

LegaciLink may decline a release request where fees remain outstanding, an ownership dispute is unresolved, or the request would violate these Terms.

LegaciLink Components Following Transfer or Release

Cancellation, offboarding, or release of a snapshot does not transfer ownership of LegaciLink intellectual property.

Where reusable LegaciLink components remain embedded within a released snapshot or an exported system, the Client may continue using those components internally for the same business unless otherwise agreed in writing.

The Client may not resell, sublicense, copy to another business, distribute, or commercially exploit those components.

Suspension or Termination by LegaciLink

We may suspend or terminate Services where payment remains materially overdue, you materially breach these Terms, your activity violates applicable law, your activity violates provider acceptable-use requirements, your Account threatens platform security or stability, fraud or material misuse is reasonably suspected, or continued provision of Services exposes LegaciLink or its providers to material legal or compliance risk.

Where reasonably practicable, we will provide notice and an opportunity to address a curable issue before termination.

Serious violations may require immediate suspension.

18. Billing Disputes and Chargebacks

If you believe a charge is incorrect, contact [email protected] before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Initiating a chargeback does not automatically eliminate amounts properly owed under these Terms.

Where a chargeback is initiated, LegaciLink may provide the payment processor with relevant records concerning purchase authorization, Account activity, service access, communications, cancellation history, and applicable agreements.

We may suspend an Account while a material payment dispute remains unresolved where reasonably necessary to prevent additional unpaid charges.

19. Confidentiality

Each party may receive confidential or proprietary information belonging to the other.

Each party agrees to protect the other party's confidential information with reasonable care, use confidential information only for purposes related to the relationship, limit access to persons who reasonably need the information and are subject to appropriate confidentiality obligations, and avoid unauthorized disclosure.

These obligations do not apply to information that is publicly available through no breach of these Terms, was lawfully known before disclosure, is lawfully obtained from another source without confidentiality restrictions, is independently developed without use of the confidential information, or must be disclosed pursuant to applicable law or legal process.

20. Data Protection and Privacy

Where LegaciLink processes information relating to a Client's customers, prospects, leads, employees, or other contacts, LegaciLink processes that information to provide the Services requested by the Client.

The Client determines what information is collected, from whom it is collected, why it is collected, what communications are sent, and how the information is used within the Client's business.

The Client is responsible for maintaining an appropriate lawful basis for collecting and using personal information, providing legally appropriate privacy notices, obtaining required consent, responding to applicable privacy requests, and using the Services in compliance with applicable law.

LegaciLink may provide tools that assist Clients with these responsibilities, but providing those tools does not constitute legal advice and does not independently make a Client's business compliant.

Our handling of personal information is further described in the LegaciLink Privacy Policy.

21. No Guarantee of Results

LegaciLink provides software, communications, automation, AI functionality, and related business tools.

We do not guarantee leads, appointments, bookings, customers, sales, conversion rates, search rankings, reviews, revenue, profit, or any particular business outcome.

Business results depend on factors outside LegaciLink's control, including your market, offering, pricing, reputation, capacity, customer service, sales process, marketing, follow-up, and execution.

Examples, demonstrations, hypothetical calculations, testimonials, and case studies do not constitute promises that another Client will achieve the same results.

LegaciLink does not provide legal, tax, accounting, investment, financial, or medical advice.

22. Warranties and Disclaimers

LegaciLink will perform professional services it expressly agrees to provide in a professional and workmanlike manner.

Except for an express written commitment made by LegaciLink and to the fullest extent permitted by applicable law, the Services are provided "as is" and "as available."

We do not warrant that the Services will operate without interruption, that every feature will remain available indefinitely, that third-party services will remain available, that messages or emails will always be delivered, that automations will operate correctly in every circumstance, that AI output will always be accurate, that the Services will be free from errors or defects, that every integration will remain compatible, or that the Services will produce a particular business result.

To the fullest extent permitted by applicable law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

23. Limitation of Liability

To the fullest extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to these Terms or the Services. This includes, to the extent permitted by law, lost profits, lost revenue, lost business opportunities, business interruption, loss of goodwill, and loss of data.

LegaciLink's aggregate liability arising out of or relating to these Terms or the Services will not exceed the total amount paid by you to LegaciLink during the three months immediately preceding the event giving rise to the claim.

Nothing in this Section excludes or limits liability that cannot lawfully be excluded or limited.

24. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless IT Cloud & On-Prem Solutions LLC and its members, officers, employees, and contractors from third-party claims, losses, liabilities, damages, costs, and reasonable attorneys' fees arising from or relating to your content, your contact lists, your communications, your marketing practices, your AI configuration or instructions, your use of customer data, your violation of applicable law, your violation of third-party rights, your breach of these Terms, or misuse of the Services by persons to whom you granted Account access.

This obligation does not apply to the extent a claim results directly from LegaciLink's unlawful conduct or other liability that cannot legally be shifted to the Client.

25. Force Majeure and Third-Party Events

Neither party will be liable for failure or delay in performance caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, fire, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, power failures, cyberattacks, widespread cloud-service disruptions, and failures, outages, or discontinuation of underlying technology providers.

LegaciLink is not responsible for material service interruptions caused by third-party infrastructure outside our reasonable control.

If an event outside either party's reasonable control materially prevents delivery of core Services for more than 30 consecutive days, either party may terminate the affected service without an early termination penalty.

26. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve a dispute informally.

The party raising the dispute must provide written notice describing the issue and requested resolution.

The parties will have at least 30 days to attempt informal resolution unless immediate relief is reasonably necessary.

Binding Arbitration

Except for matters eligible for small claims court or requests for injunctive relief described below, any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally will be determined by binding arbitration before a single arbitrator administered by the American Arbitration Association ("AAA") under its applicable Commercial Arbitration Rules.

The arbitration will be seated in Coweta County, Georgia, unless the parties agree otherwise.

Judgment upon the arbitration award may be entered in any court having jurisdiction.

Small Claims

Either party may instead bring an individual claim in an appropriate small claims court in Coweta County, Georgia where the claim qualifies for that forum.

Jury Trial and Class Action Waiver

To the fullest extent permitted by applicable law, each party waives the right to trial by jury for disputes subject to arbitration.

Claims must be brought on an individual basis and not as part of a class, collective, consolidated, or representative action.

If a court determines that a particular portion of this waiver is unenforceable, that portion will be severed to the minimum extent necessary.

Injunctive Relief

Either party may seek temporary or injunctive relief from a court of competent jurisdiction where reasonably necessary to protect intellectual property, confidential information, data security, or prevent immediate irreparable harm.

Time to Bring Claims

To the extent permitted by applicable law, any claim arising from these Terms or the Services must be initiated within 12 months after the event giving rise to the claim.

27. General Provisions

Entire Agreement

These Terms, the LegaciLink Privacy Policy, applicable checkout or order terms, and any separately executed Custom Project Services agreement constitute the applicable agreement between LegaciLink and the Client.

A separately executed project agreement controls over these Terms where a conflict relates specifically to that project.

Independent Parties

Nothing in these Terms creates an employment, partnership, franchise, joint venture, fiduciary, or agency relationship between LegaciLink and the Client.

Assignment

You may not assign these Terms or transfer your contractual rights to another entity without our written consent.

LegaciLink may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of substantially all assets, or similar business transaction.

Severability

If any provision is determined to be unenforceable, the remaining provisions remain in effect.

Waiver

Failure to enforce a provision on one occasion does not waive the right to enforce that provision later.

No Third-Party Beneficiaries

These Terms are intended for the benefit of LegaciLink and the Client and do not create rights for third parties except where expressly stated.

Electronic Agreement

Electronic acceptance, online checkout acceptance, and electronic signatures may be used to establish agreement to these Terms and related agreements.

Survival

Provisions that by their nature should continue after termination will survive, including provisions concerning payment obligations, intellectual property, confidentiality, data protection, disclaimers, limitation of liability, indemnification, and dispute resolution.

28. Notices and Contact Information

Legal notices, cancellation requests, billing inquiries, and other notices regarding these Terms may be sent to:

IT Cloud & On-Prem Solutions LLC
LegaciLink
Email: [email protected]

Notices to a Client may be delivered to the email address associated with the Client's Account.